OUR POLICY
CUSTOMER CARE
At Phi Master Sahar's Beauty Salon, we are committed to providing exceptional beauty services and training with the utmost professionalism and care. Our customer policy ensures a seamless, respectful, and satisfying experience for all clients. Please read the following guidelines carefully:
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Appointment Booking and Confirmation
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Online Booking: All services and training courses can be booked online through our website. A confirmation email will be sent upon successful booking.
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Deposit Requirement: A non-refundable deposit is required for all training registration bookings to secure your appointment.
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Confirmation: Please ensure your contact details are accurate to receive appointment confirmations and reminders.
Cancellation and Rescheduling
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Notice Period: We require at least 24 hours' notice for cancellations or rescheduling. Failure to provide sufficient notice will result in the loss of your appointment.
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Late Arrivals: Arriving more than 15 minutes late may result in a shortened service time or rescheduling, subject to availability.
Refunds and Exchanges
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Services: All service sales are final. We do not offer refunds for completed services.
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Training Courses: Course fees are non-refundable. However, under exceptional circumstances, we may offer a rescheduling option.
Health and Safety
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Sanitation: We adhere to strict hygiene and sanitation protocols to ensure a safe environment for our clients.
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Health Conditions: Please inform us of any medical conditions, allergies, or sensitivities prior to your appointment to ensure appropriate care.
Client Conduct
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Respect: We expect all clients to conduct themselves respectfully towards our staff and other clients. Any form of harassment or inappropriate behavior will not be tolerated.
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Feedback: Your satisfaction is our priority. We welcome and appreciate your feedback to continually improve our services.
Privacy Policy
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Personal Information: Your privacy is important to us. We collect and store your personal information securely and use it solely for appointment management and communication purposes.
Contact Us
For any inquiries or further assistance, please contact us via our website. You may also get in contact with us via cell at +1 (647) 381-3032, email at sahar@saharbeautysalon.com, or arrive at our in-store location where our team is there to support you and ensure your experience with Phi Master Sahar is exceptional.
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Thank you for choosing Phi Master Sahar. We look forward to enhancing your natural beauty and providing you with top-tier beauty services and training.